White Papers

Compass Principles White Paper

The U.S financial services industry faces several challenges, from increasing regulation to a fragmented marketplace where millions don't have what they need to manage their money in the short term while building assets for the future. To help the industry take the ...

Highlights from the Sixth Annual Underbanked Financial Services Forum 2011

by

Rob Levy

 The Sixth Annual Underbanked Financial Services Forum held on June 8-10, 2011 provided an occasion to discuss the ideas, technology, partnerships and policies that are transforming the market. The conference, held in New Orleans, Louisiana, brought together leaders from diverse institutions and ...

The Compass Principles - Vision

The Aspirational Vision:
The U.S. financial services marketplace can actively contribute to improving people’s lives, and deliver sustainable value to all consumers and providers.

Today in our country, millions of people are struggling. The ...

Reaching Underbanked Consumers Through Mobile Services

by

Kate Marshall Dole

Underbanked consumers need minute-to-minute information about their finances, and mobile financial services (MFS) are well suited to deliver it. Although these consumers often have insufficient access to financial services, their access to mobile phones is fairly widespread. This disparity suggests a large ...

Prepaid Cards and Consumer Protections

by

David Newville

Millions of underbanked Americans have found prepaid cards an effective way to meet their basic financial services needs. But functionality and ease of use are not the only important factors in the widespread adoption of prepaid cards. Consumers also need to be ...

The Future of Financial Services

by

Joshua Sledge

Recommendations for Asset Building

The financial crisis and economic downturn have reshaped the financial services landscape. While these events have by no means run their course, it’s critical to start looking ahead. Over the past year, the Center for Financial Services Innovation (CFSI) ...

Making the Shift from Financial Education to Financial Capability

by

Joshua Sledge

MAKING THE SHIFT FROM FINANCIAL EDUCATION TO FINANCIAL CAPABILITY: Evidence from the Financial Capability Innovation Fund

The need for new ideas to improve Americans’ financial capability has been evident throughout the recent recession. Never before have Americans been so highly motivated to improve their financial behavior. At the same time, many people ...

Financial First Encounters: The Fractured Financial Landscape Facing Youth Today

by

Joshua Sledge

All kinds of organizations and institutions play influential roles in the lives of young people. This presents these organizations with an opportunity to promote the development of young peoples' financial capability. Click below to download the research paper and accompanying inBrief. Depending ...

Highlights of the Fifth Annual Underbanked Forum, 2010

by

Joshua Sledge

In June 2010, CFSI held its 5th annual Underbanked Financial Services Forum in Miami, Florida. As in years past, the Forum brought together a diverse array of stakeholders within the underbanked marketplace for three days of rich and insightful discussion. With noticeable ...

The Nonprofit's Guide to Prepaid

The Nonprofit’s Guide to Prepaid Cards is designed for nonprofits focused on consumer finance issues to build general awareness around prepaid cards and provide the tools and resources needed by nonprofits to start to incorporate prepaid into their programming. This guide was made possible ...

The Savings and Financial Electronic Transaction (SAFE-T) Account

by

Melissa Koide

This paper outlines a federal policy proposal to create a scaleable, credible, and safe financial product to enable millions of households to affordably transact, save and build wealth. Research by academics, behavioral economists, policy makers, and the financial services sector have brought ...

How Should We Serve the Short-Term Credit Needs of Low-Income Consumers?

by

Rachel Schneider

Presented at the Harvard Joint Center on Housing Symposium

Almost one-third of the 30 million U.S. households who are unbanked or underbanked borrow to pay for small-dollar, short-term needs. Though loans are typically obtained through payday lenders, rent-to-own centers, refund anticipation lenders, or ...

From Financial Education to Financial Capability: Opportunities for Innovation

by

Joshua Sledge

As the economy rebounds, one solution for financial success lies in consumers ability to take responsibility for their finances through behavior changes as well as increased financial knowledge.  CFSI proposes, in a new research paper from CFSI sponsored by the Citi Foundation, ...

Employer-Based Collaboration: Lessons from Financially Fit Minnesota

The Financially Fit Minnesota (FFM) program is a model in which employers offer a set of strategies for increasing financial services participation in the workplace. Specifically, the program concentrates on increasing participation in direct deposit and retirement savings programs, with participating employers ...

22 pp.   

Turning Today's Economic Inflection Point into Tomorrow's Savings Behavior

In today’s economic climate, the importance of saving has become of critical value. Financial services organizations, such as CFSI, are taking this opportunity to encourage new savings programs that would allow un- and underbanked consumers to utilize accounts which are both low-cost ...

25 pp.   

Highlights from the 4th Annual Underbanked Financial Services Forum

by

Rachel Schneider

The Underbanked Financial Services Forum has become a bellwether for the industry serving the underbanked. Judging by this year’s Fourth Annual Forum, presented by SourceMedia with the Center for Financial Services Innovation (CFSI), the industry is strong. Despite challenging times for the ...

21 pp.   

CFSI Underbanked Consumer Study

In 2009, CFSI made available for purchase the full results of the Underbanked Consumer Study. Since then, CFSI has released limited results from the study, already recognized in more than 25 publications (see fact sheet below for a brief overview ). The ...

One Size Does Not Fit All: A Comparison of Monthly Financial Services Spending

by

Rachel Schneider

The Center for Financial Services Innovation (CFSI) has conducted an investigation into the amounts that prepaid cardholders spend each month to conduct essential financial transactions, and compared that to the amounts that they would spend if they remained underbanked or used checking ...

A Tool for Getting by or Getting Ahead? Consumers' Views on Prepaid Cards

by

Sarah E. Gordon

Over the past decade, financial services companies have offered an increasing number of options to households who do not hold or regularly use conventional checking and savings accounts. Some options come from mainstream banks and companies, while others come from “fringe” financial ...

First Encounters Research Description

Corey Stone, CFSI Fellow, will be heading the special research project, "Time to Focus on First Encounters." This research effort will take an in-depth look at first interactions between financial institutions and young people and will spotlight innovative institutions providing products/solutions for ...

The Industry Forecast for Prepaid Cards, 2009

by

Rachel Schneider

More than one-third of the 40 million underbanked individuals in the United States would rather use a prepaid card than a checking account for basic financial transactions if costs were equal. Underbanked consumers say they appreciate the convenience, transparency, and privacy of ...

Highlights from the 3rd Annual Underbanked Financial Services Forum

Having recognized the great opportunity underbanked consumers represent for financial services, participants at the Third Annual Underbanked Financial Services Forum turned their attention to better understanding this potential market. The forum, presented by SourceMedia in conjunction with the Center for Financial Services ...

18 pp.   

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